Shipping

SHIPPING

Currently our products are only available in the US, Canada, Europe, the UK, Australia, and New Zealand only. We Apologise if your shipping address is outside these regions.

When Will My Order Arrive?

Once your order is placed, our dedicated team prepares it within 1–3 days before sending it your way. We have warehouses in Australia, Europe and the US ensuring efficient delivery. The shipping time depends on your location, but can be estimated as follows:

● USA:  6 – 8 business days

● Europe / UK: 6 – 8 business days

● Australia / NZ: 2 – 14 business days

Rest assured, we provide tracking information as soon as your item ships, so you can keep an eye on your order's journey.

Where Does My Order Ship From?
Your order ships from our strategically located warehouses in Australia, America, and the UK. This allows us to efficiently serve customers around the world.

Customs and Tax Considerations
Please be aware that international orders might be subject to additional customs and tax fees, which are determined by your local customs office. These charges are beyond our control and may vary based on your country's regulations. For more information, kindly consult your local customs authority.

Order Tracking
We've got you covered with order tracking! Once your item is shipped, we'll send you a tracking link via email. For any tracking or shipping inquiries, don't hesitate to reach out to us through our contact page.

Order Not Yet Arrived?
If your order hasn't arrived within the expected timeframe, we recommend taking these steps:

- Verify the accuracy of your shipping confirmation email.
- Check with your local post office for any held packages.
- Reach out to neighbors in case the courier left the package with them.

If you've done these and still haven't received your order, please get in touch with us, providing your order number. We're here to assist you.

ORDERS

How Do I Track My Order?
Tracking your order is a breeze! Once we've dispatched your order, you'll receive an email with a tracking link. For any questions related to tracking or shipment, feel free to visit our contact page for prompt assistance.

Received a Wrong or Damaged Product?
If, within 30 days of receiving your order, you encounter a wrong or damaged product, we're here to help. Simply reach out to us, including photos of the incorrect/damaged item and your order number. We'll promptly work on resolving the issue to your satisfaction.

RETURNS

Can I Initiate a Return?
Absolutely! We want you to be completely satisfied. You have up to 30 days from the date of receiving your order to initiate a return. This policy applies to incorrect items or damaged products. If either scenario applies, kindly get in touch with us, attaching images of the wrong/damaged items. Your contentment is our commitment.